Refund policy

Return & Refund Policy Anna's Book Lamps

By completing a purchase, you confirm that you have read and agreed to the terms outlined below.

All Sales Final

All purchases made through Anna's Book Lamps  are final. We do not offer refunds after a purchase has been completed. Once an order has been placed and payment has been processed, the order cannot be canceled, refunded, or modified.

Returns

We do not accept returns for refunds. Returns will only be considered in very limited circumstances where a product arrives damaged or defective.

To be eligible for review, the following conditions must all be met:

  • The item must be unused and in its original condition
  • The item must remain in its original packaging
  • Proof of purchase must be provided

To request a review, please contact us at [your email here] within 48 hours of delivery. Requests made outside of this window will not be considered.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 24 hours of delivery with your order number and clear photos showing the issue. Each case will be reviewed individually. We reserve the right to determine the appropriate resolution.

Order Cancellations

All orders are final at the time of purchase. Once an order has been placed and payment has been processed, it cannot be canceled under any circumstances. We begin processing orders immediately upon confirmation, and no exceptions will be made.

Optional Digital Services

We are grateful for every customer who chooses to shop with us. We offer the following optional digital services at checkout:

  • Priority Handling (Fast Shipping)
  • 30-Day Warranty
  • Shipping Protection

These are optional digital services and do not represent physical goods. All digital service purchases are final and non-refundable.

Priority Handling (Fast Shipping)

Priority Handling means your order is moved to the front of our processing queue within our system. It does not guarantee a specific delivery date, nor does it represent a courier shipping speed upgrade. Delivery timeframes remain subject to carrier processing, customs, and other external factors.

30-Day Warranty

The 30-Day Warranty is a digital support service that provides extended order assistance for 30 days after delivery. It does not guarantee a refund, replacement, or any form of compensation for the physical product. This service is strictly a support add-on and is non-refundable.

Shipping Protection

Shipping Protection is a digital order assistance service. By purchasing Shipping Protection, the customer acknowledges that this service does not guarantee reimbursement, replacement, or a refund of the physical product. It provides support in the event of a shipping issue and allows us to work with the carrier on your behalf.

By deselecting Shipping Protection at checkout, the customer explicitly agrees that Anna's Book Lamps is not responsible for any packages that are lost, damaged, or stolen once the order has been handed to the shipping carrier.

Show Some Support (Tip)

At checkout, customers are given the option to leave a voluntary tip under our "Show Some Support" feature. This is a completely optional contribution made directly to the Anna's Book Lamps team as a gesture of appreciation for our work.

All tips are voluntary, final, and non-refundable. By leaving a tip at checkout, the customer acknowledges that this amount is a gratuitous payment and is not tied to any product, service, or guarantee of any kind. Tips cannot be charged back, reversed, or refunded under any circumstances. Filing a chargeback on a tip will be disputed as a voluntary and agreed-upon transaction.

Chargebacks

By purchasing from Anna's Book Lamps, you agree to all policies presented at checkout. Filing a chargeback after agreeing to these terms may be considered a violation of the purchase agreement and will be disputed with your payment provider using our store policies, order records, and shipment documentation.